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Ticket Category
ITC
— 365 Account
— 365 Password Reset
— 365 Access Granted
— 365 MFA
— 365 Intune
— 365 New Starter
— 365 Leaver
— 365 SharePoint
— 365 Restore
— 365 eDiscovery / Content Search
— 365 License
— 365 Purge
— 365 Risky Sign-in
— 365 Groups
— 365 Quarantine
— 365 Redirect
— 365 Archive
— Barracuda Incident Response
— Barracuda Allow
— Barracuda Block
— Barracuda Restore
— 365 Scam Email Reported
— 365 Defender
Spam Ticket
End User Support
— New User
— Disabled Account
— Leaver
— Remote Working
— Unlocked Account
— Mover
Software
— AV Upgrade
— Windows
— Microsoft Office
— Barracuda VPN
— Licence
— Outlook
— Accor VPN
— Sage
— Premier Spa
— Legend
— LogMeIn
— N-Central
— Internet Browser
— Hilton VPN
— General Help
— Excel
— Xerox
Email
— Password Reset
— General Help
— Mobile Setup
— New Email Address
— Redirect Added
— Spam Filter
— Virus Received
— Phishing
— Backup
— Granted Access to Another Mailbox
— Out of Office Set
— Licence Removed
— Remove From Group
— Add to Group
— Trace
— Scam Email
— Barracuda Quarantine
— 365 Quarantine
Network
— Webpage not loading
— Troubleshooting
— Network Connection Lost
— Network Connection Intermittent
Virus
— AV Software Install
— Report Checked
— Infection
— Sent to KSC Labs
— Cloud AV
Security Audit
— Tracing Hardware
— Audit Completed
— Asset Lost
— Recommendations Applied
— Risky Sign-in
— Bitlocker Fixed
Hardware
— Laptop
— Desktop
— Display
— Server
— Printer
— Mobile
— Phone
— Replacement Hardware
— Performance Issues
— UPS
— Scanner
— Fax Machine
— iPad
— iPhone
— Collection
— Till
PMS
— Opera
— Brilliant
— Welcome
— KABA
— Holidex
— Delphi
— PBX
— Interface
— POS
— Open Table
— Premier Spa
— Marsha
— Symphony
— Onity
— EMC
— TriplePlay
— Opera SSD
Sharepoint
— Assistance
— New Site
— Access Change
— Restore
Services
— WIFI
— Internet
— Airtame
— OneDrive
GDPR
Paypal
Barracuda
— Firewall
— Backup
Purchase
— Printer
— Network Switch 8 Port
— Network Switch 24 Port
— Monitor
— Cables
— Laptop
— Desktop
— Software
— iPad
— Mobile Phone
— Stock Order
— TV
— Invoice Signoff
— USB
— Mouse
— Keyboard
— SSL Cert
— SSD
— Desktop Setup Bundle
— Replace Broke Hardware
— Firewall
Security
— Domain Cleanup
— Domain Renewal
— Certificate Renewal
External Support
— Telecom - Unified
— Telecom - Internal
— Telecom - Edricorp
— Internet - CCS Leeds
— Vendor - HP
— Vendor - HPE
— Vendor - Cisco
— Vendor - Ruckus
— WIFI - G5
— HotelIT - Hilton
— CCTV
— HotelIT - Accor
— Oracle Support
— CHG Team Task
— Internet - Aspire
— G5
Website
— Change Host Records
— Update Details
— Domain Renewal
Forward to Marketing
Admin
— Profile Change
— Password Reset
— Rename Account
— Domain Admin Login
Windows
— Updates
— Corrupted
— Clean-Up
— Browser
— Config
— Reinstall
— PXE
— Login Help
— Printing
Shared Drive
— Access Granted
— Restricted
— Disconnected
Server
— Config Server
— Install
— Maintenance
— Powercut
System Support
— POS
— Clocking In Machine
— Zonal
Vodafone
— Bill
— New Sim
— Disconnection
— New Mobile
Weekend Cover
— Out of Hours - Call Back
— Call Resolved
Meeting and Events
— Conference Help
GR
GQ
Appointment
— Projects
Laptop Loan
Asset
— Recycled
— Recycled - Collection
— Stock
— Stolen
— Collection
— Update
User Did Not Respond
PCI
— PDQ Setup
Hardware Asset ID
Enter your computer Host Name / Serial
Message *
Add attachment
Add Another Attachment
Submit
Name *
Email *
Subject *
Category *
Ticket Category
ITC
— 365 Account
— 365 Password Reset
— 365 Access Granted
— 365 MFA
— 365 Intune
— 365 New Starter
— 365 Leaver
— 365 SharePoint
— 365 Restore
— 365 eDiscovery / Content Search
— 365 License
— 365 Purge
— 365 Risky Sign-in
— 365 Groups
— 365 Quarantine
— 365 Redirect
— 365 Archive
— Barracuda Incident Response
— Barracuda Allow
— Barracuda Block
— Barracuda Restore
— 365 Scam Email Reported
— 365 Defender
Spam Ticket
End User Support
— New User
— Disabled Account
— Leaver
— Remote Working
— Unlocked Account
— Mover
Software
— AV Upgrade
— Windows
— Microsoft Office
— Barracuda VPN
— Licence
— Outlook
— Accor VPN
— Sage
— Premier Spa
— Legend
— LogMeIn
— N-Central
— Internet Browser
— Hilton VPN
— General Help
— Excel
— Xerox
Email
— Password Reset
— General Help
— Mobile Setup
— New Email Address
— Redirect Added
— Spam Filter
— Virus Received
— Phishing
— Backup
— Granted Access to Another Mailbox
— Out of Office Set
— Licence Removed
— Remove From Group
— Add to Group
— Trace
— Scam Email
— Barracuda Quarantine
— 365 Quarantine
Network
— Webpage not loading
— Troubleshooting
— Network Connection Lost
— Network Connection Intermittent
Virus
— AV Software Install
— Report Checked
— Infection
— Sent to KSC Labs
— Cloud AV
Security Audit
— Tracing Hardware
— Audit Completed
— Asset Lost
— Recommendations Applied
— Risky Sign-in
— Bitlocker Fixed
Hardware
— Laptop
— Desktop
— Display
— Server
— Printer
— Mobile
— Phone
— Replacement Hardware
— Performance Issues
— UPS
— Scanner
— Fax Machine
— iPad
— iPhone
— Collection
— Till
PMS
— Opera
— Brilliant
— Welcome
— KABA
— Holidex
— Delphi
— PBX
— Interface
— POS
— Open Table
— Premier Spa
— Marsha
— Symphony
— Onity
— EMC
— TriplePlay
— Opera SSD
Sharepoint
— Assistance
— New Site
— Access Change
— Restore
Services
— WIFI
— Internet
— Airtame
— OneDrive
GDPR
Paypal
Barracuda
— Firewall
— Backup
Purchase
— Printer
— Network Switch 8 Port
— Network Switch 24 Port
— Monitor
— Cables
— Laptop
— Desktop
— Software
— iPad
— Mobile Phone
— Stock Order
— TV
— Invoice Signoff
— USB
— Mouse
— Keyboard
— SSL Cert
— SSD
— Desktop Setup Bundle
— Replace Broke Hardware
— Firewall
Security
— Domain Cleanup
— Domain Renewal
— Certificate Renewal
External Support
— Telecom - Unified
— Telecom - Internal
— Telecom - Edricorp
— Internet - CCS Leeds
— Vendor - HP
— Vendor - HPE
— Vendor - Cisco
— Vendor - Ruckus
— WIFI - G5
— HotelIT - Hilton
— CCTV
— HotelIT - Accor
— Oracle Support
— CHG Team Task
— Internet - Aspire
— G5
Website
— Change Host Records
— Update Details
— Domain Renewal
Forward to Marketing
Admin
— Profile Change
— Password Reset
— Rename Account
— Domain Admin Login
Windows
— Updates
— Corrupted
— Clean-Up
— Browser
— Config
— Reinstall
— PXE
— Login Help
— Printing
Shared Drive
— Access Granted
— Restricted
— Disconnected
Server
— Config Server
— Install
— Maintenance
— Powercut
System Support
— POS
— Clocking In Machine
— Zonal
Vodafone
— Bill
— New Sim
— Disconnection
— New Mobile
Weekend Cover
— Out of Hours - Call Back
— Call Resolved
Meeting and Events
— Conference Help
GR
GQ
Appointment
— Projects
Laptop Loan
Asset
— Recycled
— Recycled - Collection
— Stock
— Stolen
— Collection
— Update
User Did Not Respond
PCI
— PDQ Setup
Hardware Asset ID
Enter your computer Host Name / Serial
Message *
Add attachment
Add Another Attachment